Salesforce
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Salesforce |
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| Industry | Software; cloud computing (CRM); government contracting |
| Country | United States |
| Founded | 1999 |
| Headquarters | San Francisco, California, United States |
| Parent company | |
| Status | Active |
| Verification |
Verified |
Overview
Salesforce, Inc. is a United States–based cloud software company best known for customer relationship management (CRM) and related enterprise cloud platforms.[1] Public reporting and Salesforce’s own announcements describe the company providing cloud services to U.S. Customs and Border Protection (CBP), a U.S. Department of Homeland Security (DHS) law-enforcement agency, including use of Salesforce products for recruiting and internal workflows.[2]
Boycott
Salesforce is listed for boycott due to documented work supporting DHS immigration enforcement agencies, including CBP contracts and DHS/ICE procurement activity for Salesforce licensing and platform use.
In March 2018, Salesforce publicly announced that CBP was deploying Salesforce products (including Analytics, Community Cloud, and Service Cloud) for recruiting and managing border-related activities and engagement workflows.[2] Public reporting also described Salesforce winning a CBP contract to provide cloud services supporting CBP human resources efforts.[3]
Salesforce’s work with CBP attracted sustained public criticism and internal employee opposition during the period of widespread reporting on family separation policies at the U.S. border; multiple outlets reported on boycott calls and public pressure tied to Salesforce’s CBP contracts.[4][5]
Procurement reporting also shows DHS/ICE-related activity involving Salesforce licensing. For example, contract opportunity listings have described DHS justifications/requirements for Salesforce licenses associated with DHS components, including ICE.[6] AFSC Investigate further notes that, while Salesforce has held some direct U.S. government contracts, services to DHS agencies are also provided through third-party contractors.[1]
Background
DHS immigration enforcement agencies rely on commercial software platforms and contractors to support recruiting, casework, internal operations, data handling, and workflow management. Because these platforms can materially support enforcement capacity and agency operations, ICE List documents and, where applicable, boycotts companies whose products and services are used in immigration enforcement operations or are procured for that purpose by DHS components, including CBP and ICE.[1]
Sources
- ↑ 1.0 1.1 1.2 [Salesforce Inc | AFSC Investigate]
- ↑ 2.0 2.1 [U.S. Customs and Border Protection Agency Selects Salesforce as Digital Modernization Platform | Salesforce (press release)] (Mar. 6, 2018)
- ↑ [Salesforce tapped for CBP human resources work | Washington Technology] (Mar. 7, 2018)
- ↑ [Immigration defense group rejects Salesforce.com donation | Reuters] (Jul. 19, 2018)
- ↑ [Aid group Raices rejects $250,000 from Salesforce over border agency contract | The Guardian] (Jul. 19, 2018)
- ↑ [Salesforce Licenses JA-2019-03-0416 | HigherGov]